Refund Policy
STATURE CAPITAL
1. INTRODUCTION
This Refund and Cancellation Policy (“Policy”) sets out the terms and conditions relating to the cancellation of services and the refund of fees paid to STATURE CAPITAL (“Company,” “we,” “us,” or “our”).
STATURE CAPITAL provides financial consultancy, corporate finance advisory, debt financing assistance, loan facilitation, project finance consultancy, working capital advisory, financial documentation support, financial structuring assistance, and other related professional and consultancy services.
This Policy applies to clients, prospective clients, businesses, organizations, and other persons (“Client,” “you,” or “your”) who engage STATURE CAPITAL for any paid service.
By engaging our services, making a payment, accepting a proposal, issuing a mandate, submitting documents for processing, or otherwise authorizing STATURE CAPITAL to commence work, you acknowledge that you have read, understood, and agreed to this Refund and Cancellation Policy.
This Policy should be read together with our Terms and Conditions, Privacy Policy, and any applicable engagement letter, proposal, service agreement, mandate, invoice, quotation, authorization, or other written agreement entered into between the Client and STATURE CAPITAL.
Where a separate written agreement contains specific refund or cancellation terms, those specific terms shall apply to that particular engagement to the extent of any inconsistency with this general Policy and subject to applicable law.
2. NATURE OF OUR SERVICES
STATURE CAPITAL primarily provides professional consultancy, advisory, documentation, coordination, and financial facilitation services.
Depending upon the scope of a particular engagement, our work may include:
Initial consultation and assessment of financial requirements
Review of business and financial information
Assessment of funding requirements
Financial structuring and advisory
Preparation or review of financial proposals
Assistance with loan-related documentation
Preparation and organization of application documents
Project finance consultancy
Working capital finance assistance
Business loan assistance
Machinery or equipment finance assistance
Debt restructuring consultancy
Coordination and communication with banks, NBFCs, HFCs, lenders, financial institutions, consultants, and other relevant parties
Follow-up and transaction assistance
Other professional services mutually agreed with the Client
Because our services involve the deployment of professional time, resources, expertise, personnel, documentation work, and coordination efforts, fees may become earned as work is performed.
Accordingly, a refund will not automatically be available merely because a Client decides not to continue with the transaction or because the desired financial outcome is not achieved.
3. PROFESSIONAL AND CONSULTANCY FEES
STATURE CAPITAL may charge one or more types of fees depending upon the nature and scope of the engagement, including:
Consultation fees
Professional fees
Advisory fees
Documentation charges
Processing assistance fees
Retainer fees
Engagement fees
Success-based fees
Transaction-related professional fees
Other mutually agreed charges
The applicable fees may be communicated through a quotation, proposal, invoice, engagement letter, service agreement, mandate, email, written communication, or another mutually accepted method.
The payment of a professional fee does not constitute a guarantee that any loan, finance facility, investment, credit facility, or other financial transaction will be approved, sanctioned, or disbursed.
4. CANCELLATION BY THE CLIENT
A Client may request cancellation of services by contacting STATURE CAPITAL through the contact information provided in this Policy.
All cancellation requests should preferably be submitted in writing and should include sufficient information to identify the relevant engagement or transaction.
A cancellation request does not automatically entitle the Client to a full or partial refund.
Any refund eligibility will depend upon factors including:
The nature of the service purchased
The stage at which the cancellation request is received
Whether work has already commenced
The amount of professional work already completed
Whether documents have already been reviewed or prepared
Whether an application or proposal has already been prepared or submitted
Whether communication with third parties has already commenced
Whether external costs have already been incurred
The specific terms agreed with the Client
Any other relevant circumstances
Each eligible refund request may therefore be assessed based on the specific engagement and applicable contractual terms.
5. CANCELLATION BEFORE COMMENCEMENT OF SERVICES
If a Client requests cancellation before STATURE CAPITAL has commenced any substantive work, the Client may request a refund of eligible fees paid.
Where no professional work has commenced and no third-party costs have been incurred, STATURE CAPITAL may, subject to the specific engagement terms and applicable law, approve a full or partial refund.
However, any clearly disclosed non-refundable onboarding, consultation, administrative, assessment, or engagement fee may be deducted where such work or service has already been provided.
Any payment gateway charges, banking charges, taxes that cannot lawfully be recovered, or other actual non-recoverable transaction costs may also be treated in accordance with applicable law and the terms disclosed to the Client.
6. CANCELLATION AFTER WORK HAS COMMENCED
Once STATURE CAPITAL has commenced substantive work on a Client’s engagement, fees attributable to services already performed may become non-refundable.
Work may be considered to have commenced when STATURE CAPITAL has undertaken activities including, but not limited to:
Conducting detailed consultation or financial assessment
Reviewing documents submitted by the Client
Analyzing financial statements or business information
Preparing financial proposals or documentation
Structuring a proposed financial transaction
Preparing or assisting with an application
Identifying or approaching potential financial institutions
Communicating with banks, NBFCs, HFCs, lenders, or other third parties
Submitting an application, proposal, or documents
Conducting follow-ups or coordination
Engaging external professionals or service providers
Performing other agreed professional work
If the Client cancels after such work has commenced, STATURE CAPITAL may deduct fees reasonably attributable to work already completed and costs already incurred.
Any remaining refundable amount, if applicable, will be determined according to the specific engagement terms and applicable law.
7. NON-REFUNDABLE FEES AND CHARGES
Subject to applicable law and any specific written agreement with the Client, the following amounts may generally be non-refundable once the corresponding service has been performed or cost incurred:
Consultation fees for consultations already completed
Professional fees for work already performed
Documentation charges for documents already prepared or reviewed
Financial assessment or analysis fees after the assessment has been conducted
Administrative or onboarding charges where the relevant work has been completed
Fees for services already delivered
Third-party fees already paid or incurred
Government or statutory charges
Valuation fees
Legal or technical verification charges
Credit report or credit bureau charges
Banking or financial institution charges
Payment gateway or transaction charges where legally non-recoverable
Taxes or statutory amounts that cannot lawfully be refunded
Other actual expenses incurred specifically for the Client’s engagement
STATURE CAPITAL will not charge or retain amounts contrary to applicable law or any binding written commitment made to the Client.
8. LOAN OR FINANCE APPLICATION REJECTION
STATURE CAPITAL provides consultancy, advisory, documentation, and facilitation services and does not control the final lending or investment decisions of independent third parties.
The rejection of a loan, finance, credit facility, or funding application by a bank, NBFC, HFC, lender, investor, or financial institution does not automatically entitle the Client to a refund.
Financial institutions independently determine whether to approve or reject applications based on factors including:
Creditworthiness
Credit history
Financial performance
Eligibility criteria
Business profile
Repayment capacity
Documentation
Collateral or security
Internal credit policies
Risk assessment
Regulatory requirements
Market conditions
Other factors determined by the relevant institution
If STATURE CAPITAL has already performed the agreed professional services, a subsequent rejection by a third-party financial institution will not, by itself, make fees for those completed services refundable.
Any specific written refund commitment linked to a particular outcome will be governed by the terms of that written commitment.
9. NO GUARANTEE OF SANCTION OR DISBURSEMENT
Payment of fees to STATURE CAPITAL does not guarantee:
Approval of a loan
Sanction of a requested amount
Disbursement of funds
Approval within a specific period
A particular interest rate
A specific repayment tenure
Waiver of collateral requirements
Acceptance of submitted documents
Approval from any particular bank or financial institution
The final decision regarding any financial facility remains with the relevant independent financial institution.
Therefore, unless expressly agreed otherwise in writing, professional fees shall not automatically become refundable solely because the Client does not receive the desired sanction, amount, interest rate, terms, or disbursement.
10. CLIENT-CAUSED DELAYS, WITHDRAWAL, OR NON-COOPERATION
A refund may not be available for fees attributable to work already performed where an engagement cannot proceed because the Client:
Fails to provide required documents
Provides incomplete or inaccurate information
Repeatedly delays responses
Withdraws from the transaction after work has commenced
Chooses not to proceed with an available financing option
Does not satisfy the requirements of a financial institution
Provides false, misleading, fabricated, or altered documents
Fails to disclose material information
Becomes unreachable for an unreasonable period
Directly or indirectly prevents completion of the agreed services
Where appropriate, STATURE CAPITAL may first provide the Client with a reasonable opportunity to provide pending information or documents before treating an engagement as inactive or discontinued.
11. THIRD-PARTY FEES AND EXPENSES
During an engagement, certain fees or expenses may be payable to independent third parties, including:
Banks
NBFCs
HFCs
Financial institutions
Valuers
Lawyers
Chartered accountants
Technical consultants
Credit agencies
Government authorities
Registration authorities
Other professional service providers
Unless expressly agreed otherwise, STATURE CAPITAL does not control the refund policies of independent third parties.
Any refund of amounts paid directly to a third party will be governed by the terms and policies of that third party.
Where STATURE CAPITAL has paid a non-refundable third-party expense on behalf of a Client, such amount may be deducted from any otherwise refundable amount to the extent permitted under applicable law and the applicable agreement.
12. SUCCESS-BASED FEES
Where STATURE CAPITAL and the Client have agreed to a success-based or transaction-linked fee, the conditions governing when such fee becomes payable will be determined by the specific written agreement between the parties.
Depending upon the agreed terms, a success fee may become due upon an identified milestone, such as:
Sanction
Approval
Execution of financing documents
Disbursement
Completion of a transaction
Another mutually agreed milestone
Any refund relating to a success-based fee will be governed by the specific terms applicable to that engagement.
13. DUPLICATE OR INCORRECT PAYMENTS
If a Client accidentally makes a duplicate payment or pays an amount exceeding the amount actually due, the Client should contact STATURE CAPITAL as soon as reasonably possible.
After verification of the transaction, any confirmed excess or duplicate payment will be handled in accordance with applicable law and may be refunded through an appropriate payment method.
STATURE CAPITAL may request transaction details, payment proof, bank information, or other reasonable information required to verify and process the refund.
14. REFUND REQUEST PROCEDURE
To request an eligible refund, the Client should contact STATURE CAPITAL using the details provided below.
The refund request should preferably include:
Client’s full name
Registered mobile number
Email address
Details of the service purchased
Date and amount of payment
Transaction reference, where available
Reason for requesting the refund
Relevant supporting documents, if applicable
Refund requests may be sent to:
STATURE CAPITAL
B-2/195, Paschim Vihar
New Delhi – 110063
Email: staturecap.@gmail.com
Phone: +91 981977255
STATURE CAPITAL may request additional information where reasonably necessary to verify the identity of the Client, the relevant payment, and the circumstances of the refund request.
15. REVIEW OF REFUND REQUESTS
Upon receiving a complete refund request, STATURE CAPITAL will review the request based on:
The services agreed upon
The amount paid
Work already completed
Resources already deployed
Third-party expenses incurred
The stage of the engagement
Communications and agreements with the Client
Applicable written refund terms
Applicable laws
Approval or rejection of a refund request will be based on the specific facts and contractual terms of the engagement.
Nothing in this Policy is intended to restrict any mandatory refund or consumer right available under applicable law.
16. REFUND PROCESSING TIME
Where a refund is approved, STATURE CAPITAL will endeavor to initiate the refund within a reasonable period after approval and completion of any required verification.
The time required for the refunded amount to appear in the Client’s account may depend upon:
The original payment method
The Client’s bank
The payment gateway
Banking holidays
Technical processing timelines
Other circumstances outside the reasonable control of STATURE CAPITAL
Where reasonably possible, approved refunds may be processed through the original payment method. An alternative method may be used where necessary and legally permissible.
17. PARTIAL REFUNDS
Where part of the agreed service has already been performed but a portion remains unperformed, STATURE CAPITAL may consider a partial refund where appropriate and required by the applicable engagement terms or law.
Any partial refund may take into account:
Professional services already provided
Time and resources already spent
Documentation already completed
Work already undertaken
Third-party expenses
Taxes and non-recoverable charges
Other legitimate costs associated with the engagement
The calculation of any partial refund will depend upon the circumstances of the individual engagement.
18. CANCELLATION OR TERMINATION BY STATURE CAPITAL
STATURE CAPITAL may suspend or terminate an engagement where reasonably necessary, including where:
The Client provides false or fraudulent information
Illegal activity is suspected
The Client fails to provide essential documentation
The Client materially breaches the applicable Terms and Conditions
Required professional fees remain unpaid
Continuing the engagement would violate applicable law
The Client engages in abusive, threatening, or unlawful conduct
Continuing the engagement creates material legal, regulatory, or operational risk
Where STATURE CAPITAL terminates an engagement for reasons not caused by the Client and substantial prepaid services remain unperformed, any appropriate refund will be assessed based on the applicable agreement, work already performed, expenses incurred, and applicable law.
19. CHARGEBACKS AND PAYMENT DISPUTES
Clients are encouraged to contact STATURE CAPITAL directly regarding any genuine payment dispute before initiating a chargeback or payment reversal.
This allows us an opportunity to review transaction records, services performed, communications, and any potential billing error.
Nothing in this provision prevents a Client from exercising any lawful rights available through a bank, payment provider, court, consumer forum, or other competent authority.
Fraudulent or knowingly false payment disputes may be addressed in accordance with applicable law.
20. PRIVACY OF REFUND INFORMATION
Personal and financial information provided in connection with a refund or cancellation request will be handled in accordance with the STATURE CAPITAL Privacy Policy and applicable data protection laws.
We may process information relating to refund requests for purposes including:
Identity verification
Payment verification
Processing approved refunds
Fraud prevention
Accounting and taxation
Record keeping
Legal and regulatory compliance
Dispute resolution
We will endeavor to collect and use only information reasonably necessary for these purposes.
21. RELATIONSHIP WITH TERMS AND CONDITIONS AND PRIVACY POLICY
This Refund and Cancellation Policy forms part of the general terms governing the use of STATURE CAPITAL’s services.
This Policy should be read together with:
1. STATURE CAPITAL Terms and Conditions
These govern the general relationship between STATURE CAPITAL and its clients, including the nature of services, professional fees, client responsibilities, third-party financial institutions, limitations, and other applicable conditions.
2. STATURE CAPITAL Privacy Policy
This explains how personal, financial, and business-related information may be collected, processed, stored, protected, and disclosed.
3. Client-Specific Agreements
A specific engagement letter, service agreement, mandate, proposal, invoice, or other written agreement may contain additional or different refund provisions applicable to a particular service.
Where there is a conflict between this general Refund and Cancellation Policy and a specific written agreement, the specific agreement may prevail for that particular engagement to the extent legally permissible.
22. CHANGES TO THIS POLICY
STATURE CAPITAL reserves the right to review, update, or modify this Refund and Cancellation Policy from time to time to reflect changes in:
Business practices
Services offered
Applicable laws
Regulatory requirements
Payment processes
Internal policies
Any revised version may be published on our website with an updated effective date.
Changes will not be applied in a manner that unlawfully removes rights that have already accrued to a Client.
23. GOVERNING LAW AND JURISDICTION
This Refund and Cancellation Policy shall be governed by and interpreted in accordance with the applicable laws of India.
Subject to applicable law and any mandatory consumer dispute-resolution rights, disputes arising in connection with this Policy or refund and cancellation matters shall be subject to the jurisdiction of the competent courts in New Delhi, India.
24. CONTACT INFORMATION
For cancellation requests, refund requests, payment-related concerns, or questions regarding this Policy, please contact:
STATURE CAPITAL
Business Address:
B-2/195, Paschim Vihar
New Delhi – 110063
India
Email: staturecap.@gmail.com
Phone: +91 981977255
ACKNOWLEDGMENT
By engaging STATURE CAPITAL, making a payment, accepting a service proposal, authorizing us to commence work, or continuing to use our paid services, you acknowledge that you have had an opportunity to review this Refund and Cancellation Policy.
Your eligibility for any refund will be determined according to this Policy, the specific terms agreed for your engagement, the services already performed, expenses already incurred, and applicable law.
STATURE CAPITAL
B-2/195, Paschim Vihar, New Delhi – 110063
Email: staturecap.@gmail.com
Phone: +91 981977255